I had been looking for a sofa for over a month – mostly online – and had almost made a decision on which one to order. I was hesitating for all the obvious reasons – not being able to see it first, distance, environmental issues etc. So, I decided to check once more for a local store/designer where I might find style and functionality at a price I could afford. How had I missed Novo when I began my search by scrolling online for Vancouver stores to check out? A week ago I went to Novo and met David, the owner. I showed a photo of the sofa I was considering and he agreed it was a good looking piece. He read the description and then shared his knowledge in terms of what to avoid when buying online and even pointed out why a certain bad review was not really relevant. it was an informative casual, easy conversation with absolutely no pressure.

A big part of why i liked the online sofa was the colour – fuchsia! He showed me a dark fuchsia sample and then let me look around on my own. i loved the “slim” sofa….when he told me that it could be made up to 6” longer for the same price, and explained all the other included options…I was excited!
Now David is on the trail of a brighter fuchsia – and I am so relieved to be getting a fabulous local sofa via such wonderful customer service.
Suzanne

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“David is the right man for the right product. He  suggested we take two chairs of different colours on approval while warning us of the disadvantages of our then favoured colour. With his patience, good humour and informed advice, we feel we have the best possible chairs for our dining room.”
Angela and George McWhirter

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“…just had to thank you for the wonderful service that you provided me, with the Hugo Sofa that we purchased. We are so pleased with the product and also want to thank you for helping us pick the fabric. My husband and I felt the way you do business is so stress free to the consumer and just want to commend you on a job well done. Thank you again for a great product and great service. Oh, and thank you for the bottle of wine! What a pleasant surprise that came along with the delivery”
Ella W, Vancouver

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“A sincere thank you to David for the exceptional customer service he provided. After spending many hours searching for the perfect coffee table, I finally found what I was looking for at Novo Furniture. David went above and beyond to ensure I was completely satisfied with my purchase. That level of service will keep me and my friends coming to Novo for all our furniture needs.”
Tanya H.

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“I’m a clumsy red wine drinker whose parents frequently visit with their white, shedding dog. I thought I’d be limited to pleather sofas until I fell in love with my new couch from Novo Furniture. Not only is it extremely comfortable (visiting friends now overstay their welcome as it’s so comfy to sleep on), it’s virtually indestructible. I was able to custom select the fabric so not only is it wine stain and dog hair resistant, it’s also the perfect stylish fit for my Yaletown apartment. Best purchase I ever made and the service was spectacular.”
Sonia, Vancouver

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“Novo Furniture practices the lost art of customer service. I’ve been completely satisfied with all of my purchases.”
Joanne S., Vancouver

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“My wife and I were looking for a sofa for our newly renovated basement. We visited half a dozen stores. The experience was becoming unpleasant because of the amount of time spent and the lack of results. Then, we visited Novo Furniture. We walked the store and tried the sofas undisturbed. When we were ready we asked David dozen of questions ranging from fabrics, cushion firmness, custom size, leg colors, springs, etc. He answered them with easy and the confidence of somebody who knew what he was talking about. We didn’t buy it on our first visit. There were two sofas we liked and we couldn’t make up our minds. We left Novo Furniture well knowing we had found the place where we would eventually buy our sofa. That alone was pleasant enough to make our day. The next week my wife and I went back to the store and bought the Edan Sofa. Our couch was made to order locally and delivered ahead of schedule. The delivery guys were very polite and helpful. They even removed all the protective plastics and took them away. The cherry on top came in the form of a bottle on wine. A nice Shiraz from a local winery. Thanks David for an excellent service!!!”
Carlos & Rita, Vancouver

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“We have bought a few different pieces from Novo, the first one being a coffee table with matching end tables. Love them! Great price and they look so nice in our loft! Since David delivered the tables he had an idea of what our place looked like, so when we came back to look for a new chair and ottoman, David suggested the Brittney with a beautiful rust coloured fabric. I couldn’t be happier! It’s comfy, looks amazing and the delivery was faster than we expected. Thank you David for your expertise!”
Tanya & Andrew, Vancouver

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We want to once again thank David for his outstanding service. Our new Jacob couch looks fantastic in our living room! It’s the third item of furniture we’ve purchased from Novo Furniture and we won’t hesitate for a moment to make our next purchase from David. David’s customer service is par excellence and shopping in his store is a most pleasurable experience, not something you can say for most furniture stores. There is zero sales pressure from David and it’s very evident he cares that his customers obtain the furniture item that best suits their needs. He was also extremely diligent in ensuring that everything was right with our purchase and that we were happy customers. His product knowledge is exceptional and he seems to have a knack for suggesting appropriate fabrics that match both style and practicality concerns. To top it all off, his greeter and business partner (at least I assume they are) Leo is the coolest cat any dog can possibly be.

Nancy and Robert, Vancouver